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Remote Support
Testimonials
I just wanted to drop you and all your staff a quick line to thank you for all your very professional assistance over the last year. As you would be aware we deal with many contractors in varying different industries, but I can assure you that your company and its staff stand head and shoulders above the crowd.
Prompt service, friendly and highly qualified staff that actually solve problems quickly, and a book keeper who chases accounts faster than a speeding bullet !!!
We are as you may now be aware VERY HAPPY CLIENTS."
“I just wanted to drop you a quick line to say THANK YOU to your technicians... They did a great job in assisting us to get operational again. To turn everything off at 9am move location and have the business up and running before 5pm was a great feat to all concerned. Please pass on my thanks to your staff for a job well done.”
Peter Sissons FAIM
SISSONS ESTATE AGENTS
REIA. National Small Agency of the year 2009, 2008
REIQ. Queensland Small Agency of the Year 2009 & 2008
REIQ. Queensland Agency of the Year 2003, 2001 & 1999
I have worked with Rampant for ongoing service and upgrades. In all cases, my issues and concerns were addressed, problems were rectified, and tasks were completed in a timely and professional manner. The personalised service I received places Rampant at the top of my list of service companies with which I do business. I have recommended the services of Rampant on several occasions and will continue to do so without hesitation."
Andrew Warton
BRYAN BYRT FORD
Award winner 2006: Australia's FORD Dealer Nr.1
“Thank you for your excellent service and close attention to our requests during the difficult period of our trying to open an office in record time! I think we've managed to achieve what we set out to do with the minimum of hassles, which is in part, due to you and your team's good efforts.”
Brett Greensill, Principal
L.J. HOOKER NEW FARM
More testimonials
Support & Service
An expert team of IT professionals trained to provide quality service, maintenance, repairs and installations of business computer systems.
Remote Support
Real time assistance for your Business
What if you could enjoy real time assistance on your PC, ensuring an even faster delivery of computer support? The solution is called remote access.
What does remote access mean?
Remote access is a real time Online Support Service that allows our support team to access your PC via the Internet from our office as if we were sitting at your desk. We will assist you and your staff with support questions, upgrades, training and general troubleshooting.
How does it work?
Once configured, there will be an icon on your Desktop which, when directed by a support technician you will double-click on. This then gives us access to your PC. It’s that easy! Once we’re finished, simply click to turn it off. For maximum level of security, this remote assistance feature can only be initiated by you (the user).
What do I need to get this working?
You will need some configuration work performed on your PC in order for remote access to become functional. You will need a permanent, fast internet connection (called Broadband or ADSL) on the same computer that you require remote support.
What if I can’t get a fast internet connection at my premises?
You should contact your telecommunications provider and/or lobby your local member of parliament. Broadband is considered an essential service for Businesses and Telstra in particular has committed to the provision of this service in regional areas.
What are the Benefits of Remote Access?
Having a Technician be able to Login and see your computer screen and take control while you watch means that you have someone attending to your needs when you need them. Problems are solved quickly when a technician can observe the situation first hand. Travel costs are reduced, minimising your annual IT support budget.
